anOpen Letter to Positive Facebook Page Posters

[NooraK]

http://www.jenfongspeaks.com/an-open-letter-to-positive-facebook-page-posters/

As I’ve mentioned before, my company manages the day to day social media presence for some of our clients. And we can’t always tell people it’s us behind the scenes…after all, it’s the voice of the company, right?But there is a person (and it might be you) that I really want to thank, even though I can’t tell you I’m there. You’re the one who is so positive on the Facebook Page. You answer customer questions that I can’t get the answer to until tomorrow morning when the company is open again. When someone says something negative, you counter it with a positive. You are a bright, sunny, helpful person who makes it easier to do my job.And whether it’s me behind the scenes, or your company’s social media team, know this: We appreciate you more than you can possibly know. We have to deal with so much complaining and negativity on a daily basis because people post with their guts instead of their heads. And it’s tough.Yet you are like a ray of sunshine in our day to day lives.So thank you. Your effort to be helpful and positive on the company Facebook Page means more than you can possibly know.Thank you.

 

[raebates]

Read this in my own inbox this morning. Excellent points.

 

[NooraK]

I wanted to share it, because I know we sometimes gripe about what we see. Here are several good ideas of what to do to counter it.

 

[raebates]

Absolutely!

 

[AnaCash]

Dear Positive Facebook Page Poster,I just wanted to take a moment to personally thank you for your amazing contributions to our company's Facebook page. Your positive attitude and helpful responses make all the difference for both our team and our customers.As a pampered chef consultant, I understand the challenges of managing a social media presence for a company. It can be difficult to balance professionalism with authenticity, and your contributions truly make our job easier. Your willingness to go above and beyond by answering customer questions and countering negativity with positivity is greatly appreciated.I know that sometimes we may not be able to publicly acknowledge your efforts, but please know that they do not go unnoticed. You are like a ray of sunshine in our day-to-day lives, and we are grateful to have you as a part of our online community.So from the bottom of my heart, thank you for all that you do. Your dedication and positivity make a world of difference for our company and our customers.Sincerely,
A fellow pampered chef consultant