I noticed one of my coworkers had a big PC box at her desk today (she's been out so the packages are piling up). I remembered that my recruit (yes the one that never did anything) had given her a catalog a while back.
So I used this as an excuse to follow up with recruit, who I'd written off. Sent a message "saw a big PC box in so & so's cube...was that from you? If so congrats!"
Well she wrote back and said she'd given her a catalog a long time back (6 mos) but never heard back from this gal. So I told her then she must have gone to PC.com or called 800# and ordered directly.
GET THIS! The recruit then wanted to know if she got credit since she gave her the catalog. Um, no? She would have had to order via the recruit right? This lead to a series of questions: could the customer have put her consultant name in when she ordered (no)...could the recruit call PC and try to get credit for it (no, I don't think, but I told her she was welcome to call PC and try if she wanted).
Am I right? Using the HO website or phone number, it just goes to PC general right? I tried to stress that this is why it is important to follow-up and be sure to be specific with customers and hosts. I told her even someone like me with a PWS needs to be specific with hosts on how their guests place their orders to ensure the host gets credit.
Just want to make sure I told her right. As I understand, it's unfortunate but she would not be able to get any credit.
P.S. This recruit has since quit the day job...so the coworker that ordered would not have kept in touch or tried to go out of her way to make sure recruit got credit. And for all I know, she went to a show and just had her order delivered to the office!
So I used this as an excuse to follow up with recruit, who I'd written off. Sent a message "saw a big PC box in so & so's cube...was that from you? If so congrats!"
Well she wrote back and said she'd given her a catalog a long time back (6 mos) but never heard back from this gal. So I told her then she must have gone to PC.com or called 800# and ordered directly.
GET THIS! The recruit then wanted to know if she got credit since she gave her the catalog. Um, no? She would have had to order via the recruit right? This lead to a series of questions: could the customer have put her consultant name in when she ordered (no)...could the recruit call PC and try to get credit for it (no, I don't think, but I told her she was welcome to call PC and try if she wanted).
Am I right? Using the HO website or phone number, it just goes to PC general right? I tried to stress that this is why it is important to follow-up and be sure to be specific with customers and hosts. I told her even someone like me with a PWS needs to be specific with hosts on how their guests place their orders to ensure the host gets credit.
Just want to make sure I told her right. As I understand, it's unfortunate but she would not be able to get any credit.
P.S. This recruit has since quit the day job...so the coworker that ordered would not have kept in touch or tried to go out of her way to make sure recruit got credit. And for all I know, she went to a show and just had her order delivered to the office!