jwpamp
- 1,639
FYI, just had a call from my Director. One of her guests just called and had a $40 order debited several times from her bank account.
Home Office said that it is a random problem....but just in case you get a call from a (probably irate) customer, you will need the following info:
Bank Name
Branch City
Bank Fax #
Amount of the transaction
Full Card # that they used
Expiration Date and name on card
Best Contact Number for them (they are probably going to call them)
I am just sending this out as an FYI -- it would be better to get the info and then call HO instead of calling, waiting 3 hours for them to call back and then having to call the customer and HO again......ugh!
As I said, it is random, and I wouldn't go around calling everyone who paid with a Debit Card, but if it should happen, now you know how to best handle it.
HO is going to replace the funds and cover any fees, of course.
DO NOT CALL HO and ask about this....the hold time is LONG ENOUGH!!!!
Home Office said that it is a random problem....but just in case you get a call from a (probably irate) customer, you will need the following info:
Bank Name
Branch City
Bank Fax #
Amount of the transaction
Full Card # that they used
Expiration Date and name on card
Best Contact Number for them (they are probably going to call them)
I am just sending this out as an FYI -- it would be better to get the info and then call HO instead of calling, waiting 3 hours for them to call back and then having to call the customer and HO again......ugh!
As I said, it is random, and I wouldn't go around calling everyone who paid with a Debit Card, but if it should happen, now you know how to best handle it.
HO is going to replace the funds and cover any fees, of course.
DO NOT CALL HO and ask about this....the hold time is LONG ENOUGH!!!!