aClassic Example of Going the Extra Mile

[Nanisu]

paid off! I did a craft fair over two years ago, and a woman came by with a broken stone--I helped her call HO and get it replaced (the original consultant had gone inactive and who knows where). I honestly didn't remember this woman, nor did I remember doing this for her---it's just something I do when people approach me and need help. So 3 weeks ago a young woman emails me and wants to do a show. We book the show, I show up at her apartment (it's her first apartment and she is so excited to furnish her kitchen). Her mom is there, relatives, and younger friends from college. The mom winds up spending over $370+, relatives spend, friends, etc., and the show closes at over $1000. All the while the mother and daughter are raving about how good I am and how nice I am, and how much I helped them (and I of course just keep smiling and thinking to myself...um, who are you again?). When the whole show is over, the mom reminds me that she met me at this craft fair two years ago, I helped her get her stone replaced, and ""If everyone gave as good customer service to me as you did I would have no complaints about anything". Wow. Just because I courteously helped her get her stone replaced two years ago. What a blessing!

 

[DebbieJ]

Way to go Nancy! Thanks for the reminder!

 

[pampchefrhondab]

What a great story! Thanks for sharing!

 

[susanr613]

that's great! as ye sow, so shall ye reap is SO TRUE

 

[Chef Kearns]

Great story. Thanks for the reminder that being helpful pays off. Sometimes not monetarily, but in this case it did!

 

[KellyTheChef]

That is great to hear! Sometimes we receive a blessing for helping others...sometimes we don't see the blessing...but it always pays in the end to do the right thing and be helpful like you are!

 

[chefmeg]

I love this story! It pays to give good service, no matter what the service is! Somehow or another, it always comes back tenfold!

 

[pampered.chris]

That is an awesome story and GREAT lesson!!!!

 

[pattikake]

Awesome. Customer service is such an important part of our business. It is what our customers remember most! Good job.

 

[raebates]

People have really long memories. In my Win/Win Host Coaching workshop at NC, the presenter pointed out that there will always be talk about your business. It's your job to make sure that talk is positive. Way to go, Nancy.

 

[PampMomof3]

That's such a great story! Thanks for sharing!

 

[pamperedharriet]

That is so nice to hear/read!!!! It's what you hope for when you help a prospective customer or a current customer. Little by little I am getting referrals from people looking for PC and it is so nice!!!